help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Unable to install Spotify app to sync

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎05-04-2020 13:33

‎05-04-2020 13:33

Can’t get past “make sure both devices/ apps are updated” message. Have tried everything it says to, reinstall, reboot both devices, updates... no luck. Unable to attach photo of message to this post, on a phone. 

Best Answer
0 Votes
1 REPLY 1

‎05-04-2020 23:54

‎05-04-2020 23:54

Are you trying to do this on a new Charge 4? If so, you may need an update to the tracker. See: https://community.fitbit.com/t5/Charge-4/Spotify-and-or-Clockfaces-not-compatible-with-device-Charge...

Best Answer
0 Votes