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Unable to join/ make challenge

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‎07-01-2017 11:37

‎07-01-2017 11:37

I have recently been unable to join and make challenges. I press to create etc but nothing comes up in the app to show the scores of everyone involved, and also when i am invited to a challenge it only appears via email and not in the app and the link in the email doesnt seem to work either!

please help!

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‎07-03-2017 10:23

‎07-03-2017 10:23

Hello @knipster, I hope you're having a great day, it's nice to see you around. Smiley Happy

 

This seems like a very odd situation, since when have you experienced this situation? 

 

At this moment, I would like to suggest you some troubleshooting steps that might be helpful in case the app is having trouble communicating with our servers:

 

  • Force-close the app by double-tapping the home button on your phone and swiping up the app. If this doesn't seem to work:
  • Log out from the app, restart your phone and log back in. 

I hope this can be helpful, give it a try and keep me posted in case you need anything else! Smiley Wink

 

 

Marco G. | Community Moderator, Fitbit

Did you find my post helpful? Vote for it or mark it as a Solution! Robot wink

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