help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Unable to log food on the Fitbit app

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎09-29-2021 06:54 - last edited on ‎09-29-2021 07:51 by Fitbit Moderator

‎09-29-2021 06:54 - last edited on ‎09-29-2021 07:51 by Fitbit Moderator

When I try to log food into the app it doe not save it.  If I log food into the website on my PC, then it will save.  Is anyone else having this problem? I just started tracking my food Monday, but I can't get it to work.

 

 

Moderator Edit: Clarified subject

Best Answer
0 Votes
1 REPLY 1

‎09-29-2021 07:54

‎09-29-2021 07:54

Welcome to the Community Forums @DeeLitful.

 

Thanks for taking the time to share what you've experienced with the Fitbit app when logging food. I recommend trying the following:

 

  1. Log out from the Fitbit app.
  2. Force quit the Fitbit app. For instructions see the Apple help article.
  3. Clear your iPhone cache: How to Clear Your Browser's Cache on an iPhone.
  4. Reboot your phone.
  5. Open the Fitbit app and log back into your account.
  6. Try to log food again. For more information see How do I track my food with the Fitbit app?

Hope this helps. 

Cindy|Community Moderator| Did you find my post helpful? Vote for it or mark it as a Solution!
Best Answer