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Unable to log in on Iphone 6

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‎07-06-2017 17:26 - last edited on ‎07-08-2017 04:34 by Moderator Alum

‎07-06-2017 17:26 - last edited on ‎07-08-2017 04:34 by Moderator Alum

I bought a new charge 2 and downloaded the app for the first time on my iphone 6 last July 5 10pm Philippine time.

 

After the welcome page, I can go to the "Join Fitbit" page but that page is just loading and won't show the different types of fitbit devices. 

 

I can also go to the log in page but it won't log in after typing my email and password.

 

the app works fine on my Ipad so I was able to pair my charge 2 with that but I want it on my phone.

 

i've updated my ios to the most recent version, restarted my phone around 3 times, deleted and installed the app around 5 times but it still won't work.

 

Moderator Edit: Clarified subject.

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‎07-08-2017 05:13

‎07-08-2017 05:13

Hello @ryanserrano, thanks for joining the Fitbit Community, it's great to have you on board! Smiley Happy

 

If you're not able to log in to the Fitbit app on your phone, please go to your phone Settings > General > Date & Time and make sure Set Automatically is enabled, this is usually the cause many people are unable to log in. 

 

I hope this can be helpful, please give it a try and keep me posted in case you need anything else! Smiley Wink

Marco G. | Community Moderator, Fitbit

Did you find my post helpful? Vote for it or mark it as a Solution! Robot wink

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