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Unable to log in to app, iPhone touch 5th gen.

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‎02-17-2018 10:46 - last edited on ‎02-20-2018 08:36 by Moderator Alum

‎02-17-2018 10:46 - last edited on ‎02-20-2018 08:36 by Moderator Alum

Brand new fitbit. I can access my account with my laptop but I cannot with my 5th gen ipod touch. I keep getting "SSL error has occurred and a secure connection to the server cannot be made". I have spent a lot of time looking for answers online & have not turned up anything.

 

Moderator Edit: Clarified Subject.

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3 REPLIES 3

‎02-20-2018 09:01

‎02-20-2018 09:01

Hello @mgm1776, have a warm welcome to the Fitbit Community, it's great to have you on board. Smiley Happy

 

I have moved your post from the Flex board to the iOS one so it can have more exposure. At this moment I would like to ask you for a screenshot of the error you're getting while trying to log in to the Fitbit app so I can check this further. 

 

Thanks for your patience and understanding, I'll be waiting for your reply. 

Marco G. | Community Moderator, Fitbit

Did you find my post helpful? Vote for it or mark it as a Solution! Robot wink

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‎02-20-2018 13:32

In response to MarcoGFitbit

‎02-20-2018 13:32

fitBIT.JPG

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‎02-21-2018 03:47 - edited ‎02-21-2018 03:49

In response to mgm1776

‎02-21-2018 03:47 - edited ‎02-21-2018 03:49

Hello @mgm1776, I hope you're doing well, thanks for taking the time to reply. Smiley Happy

 

I appreciate you have replied with the screenshot requested. At this moment I will forward the information to our team so they can take a better look at this situation. Once I have more information to share with you about this issue, I'll make sure to update the thread accordingly. Tell me, were you able to log in at least once? If so, are you being logged out from the app every time you open it? 

 

Thanks for your patience and understanding, I'll be in contact soon. 

Marco G. | Community Moderator, Fitbit

Did you find my post helpful? Vote for it or mark it as a Solution! Robot wink

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