Unable to log in to app.

[Splitza]

When I went to my Fitbit iOS app after waking up, it said I had to login for my security.  Then it said it didn’t recognize my password.  I reset the password on the webpage because that’s where the email reset from Fitbit took me.  I went back to the app and had to re log in, but the screen rotates and the keyboard is vertical and overlaps with the login name and password screen which is horizontal.  Even when I was sure I entered it correctly blindly, I kept getting a screen that said I hadn’t and did I need to reset my password. Out of sheer frustration, I deleted the app and reinstalled.  I have the same issue.  I have a screenshot.  How to attach it to this is not clear - no way to copy and drop.

Moderator Edit: Clarified Subject.

[MarcoGFitbit]

Hello @Splitza thanks for joining the Fitbit Community, it's great to have you on board. 

I appreciate your participation in the Forums and for sharing your experience with us. I would also like to thank you for letting us know the troubleshooting steps you've tried so far. At this moment, I would like to gather some information from you so we can check this further:

• iPhone model you're using.
• OS version running in your phone.
• App version installed in your phone (go to Account > Help to get it)
• A screenshot of what you're able to see. Follow these steps to add it to your post. 

Thanks for your patience and understanding, have a great day. 

[Splitza]

I am using an iPad Air 2; os 12.2

when I go to choose files, it shows no files to select.  

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@MarcoGFitbit wrote:

Hello @Splitza thanks for joining the Fitbit Community, it's great to have you on board. 

I appreciate your participation in the Forums and for sharing your experience with us. I would also like to thank you for letting us know the troubleshooting steps you've tried so far. At this moment, I would like to gather some information from you so we can check this further:

• iPhone model you're using.
• OS version running in your phone.
• App version installed in your phone (go to Account > Help to get it)
• A screenshot of what you're able to see. Follow these steps to add it to your post. 

Thanks for your patience and understanding, have a great day. 

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[MarcoGFitbit]

Hello @Splitza, I hope you're doing well, thanks for taking the time to reply with the information requested. 

Thanks again for your patience and working through these troubleshooting steps. I’ve reached the limits of what I can do for you here on the public community forums, so I've contacted our Support team on your behalf to look into this issue further and provide you with some options. Please keep an eye on your email inbox for further instructions.

In case you need anything else, please feel free to reply as well. Happy stepping.