Unable to log in to iOS Fitbit app

[Eet04]

I am so frustrated with how the app has been operating lately that I am super upset I missed out on deals of other smart watches. My app wasn’t syncing again, so once again I followed the steps. I signed out and tried to sign back in, and low and behold I can’t get in. Seriously Fitbit, get it together.

Moderator Edit: Clarified subject

[kbrance5]

me too! same exact issue. fitbit would not sync, so i followed all the steps...updated iphone, deleted and redownloaded app, and now i cant log back in. Tried turning off an don blue tooth and wifi....nothing

[anything123]

it's down since 12hrs ago. my last sync was 12hrs ago. tried login to both Android and iPhone and not working for both.

i'm also deleted app for both phones. must be problem from server side.

[Berkoboy]

I've just had a similar issue - the iOS app has updated and asks me to sign in - either a Fitbit login or Google. I haven't set up Google yet but my Fitbit sign in kept giving me "server error -please try later" and/or  "something went wrong..." It now seems to have fixed itself. Probably coincidence but I opened the app by going to the app store and opening it from there - rather than tapping the  icon.

[LZeeW]

@Eet04  and others -- Fitbit had a service outage several hours ago, but things should be working now.

[CAM0309]

I haven't been able to get into the app since Monday. I've tried literally everything, and their customer service is nonexistent. Seriously so sick of this, I will now be on the lookout for a different device. There has to be something better than this.

[LizzyFitbit]

Hi everyone and welcome to our new members.

Thanks for reporting this issue with the Fitbit app. I understand how frustrating this can be and appreciate the steps that you've tried prior to posting. Because it's been a few days, may I know if the issue persists? If so, is the same error message displayed?

In the meantime, I'd recommend the following steps:

1. Check if the Fitbit app is updated to the latest version.
2. Force quit the Fitbit app and reboot your phone.
3. Open the Fitbit app and try logging into your account as you usually do.

[Eet04]

It has resolved itself, however, the problems that have been occurring with the app have bee on an uptick. Also, my initial post was 17 days ago, and just now hearing from a representative. That is the. most unbelievable point of it all. I understand with the updates and evolution of technology can make it difficult, but please be mindful of your customers experiences. Thank you.