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Unable to log in to the Fitbit app

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‎03-12-2020 21:33 - last edited on ‎03-13-2020 10:59 by Fitbit Moderator

‎03-12-2020 21:33 - last edited on ‎03-13-2020 10:59 by Fitbit Moderator

I just received the fitbit ionic and when I went to update my account via the app on my phone, I would not let me log in to the Fitbit App, instructing me to check my email and password.  However using the same email and password, I can log into my profile via my laptop.   Any clue why this may be happening and how to resolve this?

 

Moderator edit: updated subject for clarity

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‎03-13-2020 11:11

‎03-13-2020 11:11

Hi @G.G.. Welcome! It's great to see you here in the forums.

 

Thanks for sharing that you just received an Ionic and for your efforts while working on this. This sounds odd as you're able to log into your computer. To work on this together I'd recommend to try the following steps in the given order:

 

  1. Verify if the Fitbit app has been updated in your phone.
  2. Force quit the Fitbit app.
  3. Reboot your phone.
  4. Make sure you're using a strong internet connection or mobile data.
  5. Open the Fitbit app and try login in one more time.

 

Keep me posted.

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