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Unable to log in to the app due to an error.

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‎03-09-2018 01:14 - last edited on ‎03-10-2018 10:54 by Moderator Alum

‎03-09-2018 01:14 - last edited on ‎03-10-2018 10:54 by Moderator Alum

It won’t let me log into the app. It keeps telling me there is an error in connecting but my internet connection is perfectly fine. I have iPhone 6s and it also won’t pick up my Fitbit.

 

Moderator Edit: Clarified Subject.

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‎03-10-2018 10:58

‎03-10-2018 10:58

Hello @Jamespb, have a warm welcome to the Fitbit Community, it's great to have you on board. Smiley Happy

 

Thanks for bringing this to my attention. At this moment if you're getting an "HTTP" issue, please turn off the WiFi on your phone, then try to log in again; once you've logged in, turn off WiFi on again. If you're getting any other error message, please take a screenshot of the error and reply to me with it as it will very helpful for me to check this further.

 

I hope this can be helpful, give it a try and let me know the outcome!

Marco G. | Community Moderator, Fitbit

Did you find my post helpful? Vote for it or mark it as a Solution! Robot wink

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