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Tracker unable to pair with iOS app.

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‎03-08-2018 16:19 - last edited on ‎03-10-2018 10:42 by Moderator Alum

‎03-08-2018 16:19 - last edited on ‎03-10-2018 10:42 by Moderator Alum

So after many hours of trying to get my bluetooth to find my fitbit, I got the 4 digit code and entered it. My Iphone has been stuck on the screen with "connecting to Fitbit..." for almost a half an hour now. Does it normally take this long?

 

Moderator Edit: Clarified Subject.

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‎03-10-2018 10:52

‎03-10-2018 10:52

Hello @malb1, have a warm welcome to the Fitbit Community, it's great to have you on board. Smiley Happy

 

Thanks for bringing this to my attention. Have you restarted your tracker and your phone lately? If so, I would like to suggest you the following:

 

  1. Make sure there are no other Bluetooth devices around when trying to set up your tracker.
  2. Make sure you have a strong WiFi signal.

If you're prompted to input the 4-digit code and you still get stuck in the same message for more than 5 minutes, force-quit the app by double tapping the home button and swiping up the app. Then open the app again, tap on Account and check if your tracker is showing up under your name. 

 

I hope this can be helpful, give it a try and let me know the outcome. 

Marco G. | Community Moderator, Fitbit

Did you find my post helpful? Vote for it or mark it as a Solution! Robot wink

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