help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

App version 2.4.6 keeps logging me out.

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎03-08-2018 14:50 - last edited on ‎03-10-2018 10:35 by Moderator Alum

‎03-08-2018 14:50 - last edited on ‎03-10-2018 10:35 by Moderator Alum

I have the Fitbit app version 2.4.6 and I keep having to log into the app.  I read online that this was solved in an earlier version but I am still experiencing it after updating.  Also - I used to experience this on my old iPhone 6 and still experience it on my iPhone 8.  Please advise...thanks!

 

Moderator Edit: Clarified Subject.

Best Answer
0 Votes
1 REPLY 1

‎03-10-2018 10:41

‎03-10-2018 10:41

Hello @SooozhyQ, thanks for joining the Fitbit Community, it's great to have you on board. Smiley Happy

 

Thanks for bringing this to my attention. How often are you being logged out? Have you restarted your phone lately? If so, my best recommendation would be uninstalling the app, restarting your tracker and installing the app again. Now, please remember to sync one last time before uninstalling the app to prevent any data from your tracker to get lost. 

 

If after uninstalling/reinstalling the app it's still logging you out, please let me know so I can check this further. 

 

Thanks for your patience, give it a try and let me know the outcome! 

Marco G. | Community Moderator, Fitbit

Did you find my post helpful? Vote for it or mark it as a Solution! Robot wink

Best Answer
0 Votes