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Unable to log in to the app. (iPhone 7)

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‎05-26-2018 12:18 - last edited on ‎05-28-2018 08:55 by Moderator Alum

‎05-26-2018 12:18 - last edited on ‎05-28-2018 08:55 by Moderator Alum

I have upgraded to an Iphone 7 today.  My Fitbit App automatically loaded but now it won't let me log in...The request timed out.  I already pretended that I forgot my password...But didn't.   

 

Moderator Edit: Clarified Subject.

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‎05-28-2018 08:57

‎05-28-2018 08:57

Hello @Terriprevndg, thanks for joining the Fitbit Community, it's great to have you on board. Smiley Happy

 

Thanks for bringing this to my attention. Tell me, have you updated the Fitbit app recently? Have you restarted your phone as well? If so, I would like to suggest you to turn off WiFi on your phone and try to log in using your cellular data. Once you've logged in, turn WiFi again. 

 

I hope this can be helpful, give it a try and if you're still experiencing this issue, please feel free to reply so I can help you further. Happy stepping! 

Marco G. | Community Moderator, Fitbit

Did you find my post helpful? Vote for it or mark it as a Solution! Robot wink

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