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Unable to log in to the app on my new phone.

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‎08-27-2018 12:09 - last edited on ‎08-28-2018 08:43 by Moderator Alum

‎08-27-2018 12:09 - last edited on ‎08-28-2018 08:43 by Moderator Alum

I have new iPhone 8.  Fitbit app is asking me to login and put password.  Alack and alas, each time it spins around for about 2 minutes and comes back with a message OOOPS, something went wrong, try again.  I've tried again and wasted more time than i have trying to find an answer here.  Too confusing but I think you have a bug, unclear if it ever got fixed.  FITBIT has great products but you will lose out due to horrible support. 

 

Moderator Edit: Clarified Subject.

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‎08-27-2018 22:31 - last edited on ‎08-28-2018 08:43 by Moderator Alum

‎08-27-2018 22:31 - last edited on ‎08-28-2018 08:43 by Moderator Alum

Same issue with iPhone X after I got a replacement phone. 

 

UPDATE:

I deleted the app. Did a hard reset. Turned WiFi and Bluetooth off and thank God it now works 

 

 

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‎08-28-2018 08:54

In response to Miran

‎08-28-2018 08:54

Hello @Miran, thanks for joining the Fitbit Community, it's great to have you on board. It's nice to see you around too @justjudy, I hope you're doing well. Smiley Happy

 

@Miran, I appreciate you have taken the time to update your post and let us know your issue has now been resolved after restarting your phone and turning WiFi and Bluetooth off before logging into the app. I'm very glad. 

 

@Miran, thanks for bringing this issue to my attention and for having searched the Forums for troubleshooting steps. At this moment, I would like to ask you to turn off WiFi on your phone, then try to log in using cellular data (the app will not use much), if you're able to log in turn WiFi on again. If you're still seeing an error message when trying to log in, reply to me with a screenshot of the error message so I can check this further. 

 

I hope this can be helpful, give it a try and let me know the outcome 

Marco G. | Community Moderator, Fitbit

Did you find my post helpful? Vote for it or mark it as a Solution! Robot wink

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