help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Unable to log in to the app

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎09-20-2017 06:16 - last edited on ‎09-25-2017 05:41 by Moderator Alum

‎09-20-2017 06:16 - last edited on ‎09-25-2017 05:41 by Moderator Alum

I have a Flex 2 that I got in July 2017.  On Tues. Sept.13 my iPhone Fitbit app came up totally blank.  I did all the recommended fixes - reboot phone, delete and reinstall app (more than once), reset my Flex 2, etc.  Finally, the updated app loaded up and I tried to log back on - now it's stuck in a loop.  Tried changing password, setting up a new account, and again nothing worked.  Contacted support and they say this is an ongoing problem and they are working on a fix.  They will supposedly e-mail me to let me know when I can log-in again, but it's been almost 48 hours and nothing.  Very frustrating because we compete for prizes at the company I work for, and now I am out of the running!  I have been using a Moov tracker and manually entering the info on the Fitbit log but that doesn't seem to update for the competition.  Makes me sad because I had had issues with my last 3 Fitbits last year (3 replacements due to battery charging issues), and I had given up on Fitbit for a while.  Assumed that with time the product had improved, and now about a month in, more problems!  Now debating whether I ask for a totally new Fitbit product, or a new Flex 2, or just go back to my Moov or like tracker and give up on the monthly competitions... Makes it hard to recommend Fitbit when my experience thus far has been rather questionable!  I love the concept of the devices, and they are very user friendly - too bad they're not reliable...

 

Moderator Edit: Clarified Subject.

Best Answer
0 Votes
1 REPLY 1

‎09-25-2017 05:53

‎09-25-2017 05:53

Hello @Cuda63, have a warm welcome to the Fitbit Community, it's great to have you on board. Smiley Happy

 

Thanks for letting us know about this issue, indeed this is a known situation for our team and our engineers are aware of the problem and are working to resolve it as quickly as possible. At this moment I would like to suggest you to update the OS in your phone and the Fitbit app if you haven't done it yet as a new version was made available on Sept. 22nd, then try to log in. 

I'm sorry for any inconvenience this situation has caused. I appreciate your patience and look forward to getting you back on track. If there's anything else I can do for you, please feel free to reply. 

Marco G. | Community Moderator, Fitbit

Did you find my post helpful? Vote for it or mark it as a Solution! Robot wink

Best Answer
0 Votes