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Unable to log in to the app.

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‎11-11-2017 09:27 - last edited on ‎11-13-2017 06:34 by Moderator Alum

‎11-11-2017 09:27 - last edited on ‎11-13-2017 06:34 by Moderator Alum

I updated the FitBit app on my iPhone 7 Plus. Now I can't log in - getting the  (NetworkbitKit.HTTPError error 1.) error.  I see this is a common problem. 45 minutes of trouble shooting accomplished nothing. 

 

Do you have a timeline for a resolution to this problem? Do you test your updates before releasing them?

 

Moderator Edit: Clarified Subject.

 

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‎11-13-2017 06:52

‎11-13-2017 06:52

Hello @bruce8500, I hope you're doing well, it's a pleasure for me to welcome you to the Fitbit Community. Smiley Happy

 

Thanks for letting me know about this issue. Our engineers are aware of the problem and are working to resolve it as quickly as possible. In the meantime, please turn off WiFi and Bluetooth from the phone's Settings (not through Control Center) and try to log in. 

I'm sorry for any inconvenience this situation has caused. I appreciate your patience and look forward to getting you back on track. 

Marco G. | Community Moderator, Fitbit

Did you find my post helpful? Vote for it or mark it as a Solution! Robot wink

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