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Unable to log in to the app.

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‎12-09-2018 18:31 - last edited on ‎12-10-2018 06:05 by Moderator Alum

‎12-09-2018 18:31 - last edited on ‎12-10-2018 06:05 by Moderator Alum

I am having trouble logging in to my app account. I keep getting an error message saying invalid password or email. What can i do  

 

Moderator Edit: Clarified Subject.

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‎12-10-2018 06:20

‎12-10-2018 06:20

Hello @Prudie, have a warm welcome to the Fitbit Community, it's great to have you on board. Smiley Happy

 

I appreciate your participation in the Forums and for sharing your experience with the Fitbit app with us. Tell me, if you go to the online Dashboard, are you able to log in with your credentials? If so, please reset your password through the Fitbit app and try to log in again. Additionally, make sure you don't have any child block or VPN enabled in your WiFi Network as this might prevent you from logging in too. 

 

I hope this can be helpful, give it a try and keep me posted in case you need anything else. 

Marco G. | Community Moderator, Fitbit

Did you find my post helpful? Vote for it or mark it as a Solution! Robot wink

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