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Unable to log in to the app

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‎07-25-2017 11:43 - last edited on ‎07-26-2017 06:58 by Moderator Alum

‎07-25-2017 11:43 - last edited on ‎07-26-2017 06:58 by Moderator Alum

Hello! So when I try to log in on the app on iOS, it just stays stuck on the "Logging In" loading screen forever until I terminate the app. I've tried uninstalling and reinstalling. Even when I try to reset my password in the app, I get the message of:

Failed to send

oauth_acceptable_timestamps=150100

7768-1501008368

 

Any ideas?

 

Moderator Edit: Clarified Subject

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‎07-26-2017 07:28

‎07-26-2017 07:28

Hello @SunsetRunner, thanks for joining the Fitbit Community, it's great to have you on board. Smiley Happy

 

I appreciate you've taken the time to submit the error message you received. It seems that you will need to adjust the time on your phone in order to log in to the Fitbit app. Please go to your phone Settings > General > Date & Time and make sure Set Automatically is enabled. After enabling it, try to log in to the Fitbit app once again. 

 

I hope this can be helpful, give it a try and let me know the outcome! Smiley Wink

Marco G. | Community Moderator, Fitbit

Did you find my post helpful? Vote for it or mark it as a Solution! Robot wink

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