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Hourly Activity not working with Flex.

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‎07-25-2017 11:34 - last edited on ‎07-26-2017 06:57 by Moderator Alum

‎07-25-2017 11:34 - last edited on ‎07-26-2017 06:57 by Moderator Alum

Starting this week the hourly steps are not syncing up. I just watched it to check and after walking more than 300 steps it still doesn't register that I walked 250 this hour. Same with previous hours. 

 

Moderator Edit: Clarified Subject.

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‎07-26-2017 07:26

‎07-26-2017 07:26

Hello @Rasalkoolaid, thanks for joining the Fitbit Community, it's great to have you on board. Smiley Happy

 

This seems like a very odd situation, but it's possible the information is not updating correctly with the one in our servers. In this case I would like to suggest you to check your online Dashboard to verify that your hourly activity has been recorded correctly, if it has, please try the following in the Fitbit app:

 

  • Force-close the app by double tapping the home button on your phone and swiping up the app. If this doesn't seem to work:
  • Log out from the app, restart your phone and log back in. 

I hope this can be helpful, give it a try and keep me posted in case you need anything else. Smiley Wink

Marco G. | Community Moderator, Fitbit

Did you find my post helpful? Vote for it or mark it as a Solution! Robot wink

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