Unable to log into Fitbit App

[thatbecchick]

I haven’t been able to log into the Fitbit app iOS since mid December after I got an email about my account being locked. I changed the password and successfully logged into Fitbit.com but the app gives the error “Please check your email and password are correct”. I’m certain both are correct and I can use the exact same details to log on via the Fitbit website. My iOS is up to date software wise and the app is up to date as of today also. 

I have tried:

Changing my password (again)

Deleting and reinstalling the app

Toggling WiFi and Bluetooth

Turning WiFi off and logging on

Still no luck. I have an open case with Fitbit support (#28256018) but after 5 emails over two weeks, I’ve only been told “it’s being investigated”.

My Versa is completely out of sync and I can’t log back in to sync it up or use it properly as it has the wrong date and time showing.

Please help; any suggestions would be appreciated. 

[LITE]

I have new Fitbit charge 3,but can’t log in.HELP

[MarcoGFitbit]

Hello @LITE and @thatbecchick, have a warm welcome to the Fitbit Community, it's great to have you on board. 

I appreciate your participation in the Forums and for sharing your experience with us. @thatbecchick, I would like to thank you for letting us know you've already contacted our Support Team and have already tried to troubleshoot this issue. At this moment, as our team mentioned, your particular case is being investigated and they will be contacting you soon. 

@LITE, are you getting an error message? If so, please reply to us with a screenshot of the error you're getting so we can check this further. 

Thanks for your patience and understanding, have a great day.