Unable to log weight with decimals.

[Paulornm]

Unable to log weight with decimals/commas after updating to iOS 12

Moderator Edit: Clarified Subject.

[LZeeW]

@Paulornm  This is a known issue -- the engineers are aware and are working on a fix.

[Paulornm]

Thanks.

I’ll be waiting for a quick solution.

Paulo Mandarino

[MarcoGFitbit]

Hello @Paulornm, I hope you're doing well, it's nice to see you around. It's great to see you too @LZeeW, I hope you're doing well. 

I appreciate your participation in the Forums and for bringing this to our attention. As @LZeeW mentioned, this issue is currently being worked on by our team. Once we have more information to share with you, we'll make sure to post it here in the official Forums. In the meantime and as a workaround, I would like to suggest you to change your phone region (on the phone Settings) to United States, then log your weight. This has helped many users facing the same situation. You're free to change your region back once you have logged your weight. 

I hope this can be helpful, if there's anything else I can do for you, please feel free to reply. 

[Paulornm]

Hi,

i have a doubt. i think that if i change my phone region (on the phone Settings) to United States, my phone will not show the correct time of day in my country. Am i correct?

[MarcoGFitbit · Accepted solution]

Hello @Paulornm, I hope you're doing well, it's nice to see you around the Fitbit Community. 

I appreciate your participation in the Forums and for posting your question. Please note that your Fitbit device will be in sync with the date and time set up on your phone, meaning that if you change your region on Settings > General > Language & Region, your phone will still display the time set up on Settings > General > Date & Time, which means that you can change the region, but as long as your date and time are set up to your preferred one, your Fitbit device will still sync with your preferred date and time. 

I hope this resolves your inquiry, if there's anything else we can do for you, please feel free to reply. 

[Roadrunner222]

Hi

If language on iPhone is Danish you can’t log weight either. Only option is “.” And when I try to log with “.” instead of “,” it says “invalid”. Are you closer to finding a solution?   

[MarcoGFitbit]

Hello @Roadrunner222, have a warm welcome to the Fitbit Community, it's great to have you on board. 

I appreciate your participation in the Forums and for sharing your experience with us. We’re aware of it and are working to identify a resolution as quickly as possible. In the meantime, please log your weight through the Weight section in the online Dashboard. 

Thanks for your patience and understanding, feel free to reply in case you need anything else. 

[Roadrunner222]

Thank you 😀

[Ha2rig]

Come on guys - it has worked before! It Cannon be that i have to switch to British Virgin Islands log my weight and then back to Denmark just to log my weight! This problem has been there far too long! Get it fixed- now!

[MarcoGFitbit]

Hello @Ha2rig, thanks for joining the Fitbit Community, it's great to have you on board. 

I appreciate your participation in the Forums and for sharing your feedback with us. I sincerely apologize for the delay in the respose. 

Please note that once we have more information to share about this issue, including a fix, we'll make sure to post it here in the official Forums. Our team is still working on it and we'll make sure to notify users once we receive more updates. 

Thanks for your patience and understanding, have a great day. 

[Guyr26]

Common guys its almost 2020 are your programmers not able to solve this within 2 year ???

Greetings from Belgium.... Waiting for an update