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Unable to login in my apple mobile phone.

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‎07-08-2017 23:35 - edited ‎07-08-2017 23:36

‎07-08-2017 23:35 - edited ‎07-08-2017 23:36

Hi! Thanks to Fitbit first of all for bringing a positive and healthy change in our daily lives.

 

I am using a Charge 2. Today, I faced an issue. I am unable to login to my iPhone 6 mobile application. I have a stable internet connection through cellular data as well as WIFI. I tried using other applications on my cell phone, all of which require data either through the cellular network or WIFI and they all work just fine.

 

I have re-installed the Fitbit iOS mobile application and tried to log in. I just see a "Logging in" and it appears to be getting processed but nothing happens for hours and hours together. I tried changing the password, which got changed successfully. I tried to log in through the changed password but the issue persists.

 

I have tried all these permutations/combinations using cellular data and WIFI, but nothing seems to help.

 

Please help.

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2 REPLIES 2

‎07-09-2017 05:19

‎07-09-2017 05:19

Same here and now having sync issues.  Thought it was me.  Flex2 also not keeping charge now.  Ugh!  

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‎07-11-2017 08:28

In response to Sheri59

‎07-11-2017 08:28

Hello @Nilay, have a warm welcome to the Fitbit Community, it's nice to have you on board! It's nice to see you around too @Sheri59. 

 

If you're not able to log in to the Fitbit app, please go to your phone settings > general > date & time and make sure Set Automatically is enabled. This usually solves this problem.

 

I hope this can be helpful, give it a try and let me know the outcome. Smiley Wink

Marco G. | Community Moderator, Fitbit

Did you find my post helpful? Vote for it or mark it as a Solution! Robot wink

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