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Unable to login to iOS app

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‎09-10-2018 08:21

‎09-10-2018 08:21

Trying to log in to the Fitbit app, but it continually spins and finally “times out.” Username and password are correct, have tried uninstalling and reinstalling the updated app on my iPhone 8. Same problem occurs each time. 

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‎09-11-2018 07:09

‎09-11-2018 07:09

Hello @Cara16, thanks for joining the Fitbit Community, it's great to have you on board. Smiley Happy

 

I appreciate you have brought this situation to my attention and for having already tried to resolve this issue by uninstalling and reinstalling the app and for checking that your password is correct. At this moment I would like to ask you to try the following:

 

  1. Turn off WiFi, then try to log in. If you're able to, turn on WiFi again. 
  2. Check that your WiFi network doesn't have any kind of filter or block (child-blocks might affect the Fitbit app)
  3. Try connecting to a different WiFi to log in to your account. 

I hope this can be helpful, give it a try and keep me posted in case you need anything else. 

Marco G. | Community Moderator, Fitbit

Did you find my post helpful? Vote for it or mark it as a Solution! Robot wink

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