help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Unable to login to iOS mobile app

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎09-25-2017 11:27 - edited ‎09-25-2017 11:30

‎09-25-2017 11:27 - edited ‎09-25-2017 11:30

 I am unable to login to the mobile app since the iOS 11.0 update. Getting the following error: "Oops, something went wrong.  Please try again.  An SSL error has occurred and a secure connection to the server cannot be made."

Best Answer
2 REPLIES 2

‎09-25-2017 12:26

‎09-25-2017 12:26

Same problem here

Best Answer
0 Votes

‎01-20-2018 05:14

In response to salnallig

‎01-20-2018 05:14

Same here for the last few days

Best Answer
0 Votes