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Unable to pair Alta with iPhone 6S +

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‎04-08-2018 13:06 - last edited on ‎04-09-2018 06:47 by Moderator Alum

‎04-08-2018 13:06 - last edited on ‎04-09-2018 06:47 by Moderator Alum

I received my Fitbit Alta for Christmas and still cannot pair it with my iPhone 6s Plus. Please help!

 

Moderator Edit: Clarified Subject.

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‎04-09-2018 07:47

‎04-09-2018 07:47

Hello @Van_Martin78, have a warm welcome to the Fitbit Community, it's great to have you on board. Smiley Happy

 

Thanks for bringing this to my attention. Have you already restarted your Fitbit Alta and your phone? If so,  I would like to ask you to check the following points before trying to set up your tracker again:

 

  • Make sure you have a strong WiFi signal
  • Make sure there are no other Bluetooth devices around as they might interfere with the setup process.
  • Update your phone if you're asked to.
  • Restart your Alta once again, only this time leave it plugged in and charging.

After checking these points, let's try adding your tracker as a new device once again:

  1. Go to the Bluetooth settings on your phone and check if your tracker is on the list of paired devices. If it is, tap on it and select Forget this Device.
  2. Open the Fitbit app and tap on the Account symbol at the top right corner of the screen, then tap on "Set up a New Device"
  3. Choose your tracker and follow the onscreen instructions to continue

I hope this can be helpful, give it a try and keep me posted in case you need anything else. 

Marco G. | Community Moderator, Fitbit

Did you find my post helpful? Vote for it or mark it as a Solution! Robot wink

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