Unable to pair Charge 2, getting error 403.

[Prabhul]

My Fitbit charge 2 had a sync issue and was not updating. Tried many things like restarting of Fitbit as well as iPad, Bluetooth unpairing and repairing, app reinstallation and still no result. Finally removed the Fitbit from my account and tried pairing again, now Iam getting com.fitbit.HTTP ERROR 403 and the Fitbit wont pair. This is not the first time the device is failing to pair and every time I had to change the mobile/ iPad device. With the amount I had invested for this device I am not getting the support/ solution for this failure. In case you are not able to resolve the issue, please replace my device.

Moderator Edit: Clarified Subject.

[MarcoGFitbit · Accepted solution]

Hello @Prabhul, I hope you're having a great day, it's nice to see you around. 

Thanks for bringing this to my attention and for letting me know the steps you have taken in order to try to resolve this issue. At this moment I would like to suggest you to follow these steps:

1. Restart your Charge 2 one more time, only this time leave it plugged in and charging.
2. Make sure you have a strong WiFi signal
3. Make sure there are no other Bluetooth devices that might interfere with the setup process.
4. Delete the Fitbit app from the iPad.
5. Restart your iPad
6. Reinstall the app
7. Try to set up your tracker as a new device again:
   • Go to the Bluetooth settings on your phone and check if your tracker is on the list of paired devices. If it is, tap on it and select Forget this Device.
   • Open the Fitbit app and tap on the Account symbol at the top right corner of the screen, then tap on "Set up a New Device"
   • Choose your tracker and follow the onscreen instructions to continue
   • When the app asks you to replace your current tracker, please replace it and continue with the process.
   • When a pop-up appears asking you to Pair your tracker to your device, tap on Pair and continue.

I hope this can be helpful, give these steps a try and let me know if you need further assistance, I'll be happy to continue helping you. 

[Prabhul]

Hey Marco, 

Thanks for providing the solution. This time it worked out and I was able to pair back again, though I ensured all the steps above last time I was trying to pair.

Also I would like to share another point. When I don’t sync with my iPad or any other android device With my Fitbit for 2 or 3 days, then I see a sync issue all the time. The app won’t sync and it will just update the days data and it won’t be retained. I finally end up unpairing/ deleting my device.

Request you to work on this issue we are facing with the app.

[MarcoGFitbit]

Hello @Prabhul, I hope you're doing well, thanks for taking the time to reply and let me know your issue has now been resolved, I'm glad. 

Now, about the situation you're mentioning, if you seem to have trouble syncing after not syncing for a few days I would like to suggest you to enable "All-day sync" to maintain a constant connection between your tracker and your phone. To enable "All-day sync", go to the Fitbit app and tap on Account > Charge 2 and scroll down until you see the option to enable it. Remember that this link will only be available when Bluetooth is turned on. 

I hope this can be helpful, give it a try and keep me posted! 

[Alanrogers423]

I’m having the same issue. I’ve gone through the steps listed in the previous reply and my app still does not recognize my Charge 2.

[SIBM]

Hi

I am still getting  the same error message, and I have followed all the steps previously provided, ie, uninstall the app, reset the tracker, switch off bluetooth, reinstall the app, log in and set up device. When I get to the SetUp screen I get an error message. Please assist

[Alanrogers423]

When I contacted FitBit customer supper directly, I was told basically “Our engineers are aware of the issue, but have no timeline for when a solution might be available.” (I have the screenshots of the entire conversation). So i’ve traded my FitBit Charge2 for a Garmin. So far so good.

[SIBM]

Many thanks for your response, most appreciated.