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Fitbit app opens a different app when tapping tiles

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‎07-24-2019 14:00 - last edited on ‎07-25-2019 08:38 by Fitbit Moderator

‎07-24-2019 14:00 - last edited on ‎07-25-2019 08:38 by Fitbit Moderator

When I click on one of the dashboard tiles in the new iOS update instead of taking me to the graphs pages I get booted into ActiveFit app. Any way to get back to my graphs?

 

 

Moderator edit: updated subject for clarity

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4 REPLIES 4

‎07-25-2019 08:39

‎07-25-2019 08:39

@Rico31262, welcome! It's good that the community is growing! 

 

Thank you for reporting this. We’re aware of it and are working to identify a resolution as quickly as possible. 

 

We're sorry for any trouble. We appreciate your patience and look forward to getting you back on track.

 

Please let us know if there's anything we can do to assist you in the meantime.

 

Let me know how it goes.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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‎08-12-2019 15:58

In response to AlvaroFitbit

‎08-12-2019 15:58

I am having the same issue! Anything I can do on my end? 

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‎08-12-2019 18:04

In response to michellerg24

‎08-12-2019 18:04

The only solution i found while tinkering was deleting ActiveFit. Then I relaunched fitbit and could get at the stats screens. I have a feeling it’s actually ActiveFit causing all the grief. The App Store gave that app 2.3 stars as apparently a lot of people have trouble with it.
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‎08-12-2019 22:46

In response to AlvaroFitbit

‎08-12-2019 22:46

Hi, I am having the same problem too!

clicking anything in the new dashboard brings up the third party app.

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