Unable to pair Charge 2 on iPhone 6

[zigkill]

Family member purchased a Charge 2 HR, and I had problems with the inital setup/pairing on an iPhone 6.

In short: be very patient, and let the pairing work unhindered for 15 minutes.

Observations: after starting the pairing process, having entered the four digit code, the app seemed stuck on "Connecting to Fitbit...". Suspecting low battery because the tracker shut off the lights, I left the tracker charging overnight, but that didn't help. Turning WiFi, Bluetooth on and off didn't help. Rebooting the tracker or the phone didn't help.

After several attempts, I left the app on "Connecting to Fitbit..." for 10-15 minutes. When I returned to the app, there was a firmware update for the tracker installing, and after that, the pairing was complete.

(Some sort of indication of progress would be helpful when an operation takes that long.)

Moderator Edit: Clarified Subject.

[ACG]

Awesome @zigkill, glad your up and running. 

Any more issues, let us know, where here to help.

@ACG

[zigkill · Accepted solution]

@zigkill wrote:

Family member purchased a Charge 2 HR, and I had problems with the inital setup/pairing on an iPhone 6.

In short: be very patient, and let the pairing work unhindered for 15 minutes.

Observations: after starting the pairing process, having entered the four digit code, the app seemed stuck on "Connecting to Fitbit...". Suspecting low battery because the tracker shut off the lights, I left the tracker charging overnight, but that didn't help. Turning WiFi, Bluetooth on and off didn't help. Rebooting the tracker or the phone didn't help.

After several attempts, I left the app on "Connecting to Fitbit..." for 10-15 minutes. When I returned to the app, there was a firmware update for the tracker installing, and after that, the pairing was complete.

(Some sort of indication of progress would be helpful when an operation takes that long.)

---

[ReillyWood]

This is the same problem I have but I don't see any FW update after almost 3 hours of trying to fix this.  Admittedly, I haven't let it be for 3 hours, I've restarted the app, phone, tracker, bluetooth several times over the 3 hours and gone for walk (away from wifi if that matters) for part of the time.  

Very frustrating.

[Sallyn2458]

Husband is having same issue - Fitbit has been connecting for 2 hours. He bought a new iPad thinking his iPad2 was out of date. Very frustrating please help!!

[ACG]

@Sallyn2458 and hubby,

Turn off all your Bluetooth devices except the iPad he wants it on. 

Syncing Article
https://help.fitbit.com/articles/en_US/Help_article/1866/?l=en_US&fs=RelatedArticle

Also try the king fisher fix on here:

https://community.fitbit.com/t5/Charge-HR/Can-t-Update-Exclamation-Point-Won-t-Connect-To-Bluetooth-...

[MarcoGFitbit]

Hello @zigkill, @Sallyn2458 and @ReillyWood, have a warm welcome to the Fitbit Community, it's great to have you on board. Thanks for all your help @ACG, I appreciate it. 

If you're having trouble setting up your tracker and you have already restarted your tracker and your phone I would like to suggest you the following:

• Make sure you have a strong WiFi signal
• Make sure there are no other Bluetooth devices around that might interfere with the setup process. 
• Restart your tracker once again, only this time leave it plugged in and charging. 

Then, try to set up your tracker as a new device:

1. Go to the Bluetooth settings on your phone and check if your tracker is on the list of paired devices. If it is, tap on it and select Forget this Device.
2. Open the Fitbit app and tap on the Account symbol at the top right corner of the screen, then tap on "Set up a New Device"
3. Choose your tracker and follow the onscreen instructions to continue
4. If the app asks you to replace your current tracker, please replace it and continue with the process.

Please note that if an update is pending it will start automatically after the tracker has been set up.

I hope this can be helpful, give it a try and keep me posted in case you need anything else.