Unable to pair Charge 2 with iOS device.

[leroypac]

I am unable to pair my charge 2 with any IOS device since upgrading to IOS12.  Can pair with kindle fire and windows 10, but not to any IOS device.  I have deleted and reinstalled.  I have turned both devices off and on.  Will not pair.  🤯

Moderator Edit: Clarified Subject.

[MarcoGFitbit]

Hello @leroypac, thanks for joining the Fitbit Community, it's great to have you on board. 

I appreciate your participation in the Forums and for sharing your experience with us. Please note that if you have already paired your Charge 2 using other device (Kindle Fire or Windows 10 computer), you don't need to pair your tracker again in your iOS device. Once you log in to your account, the Charge 2 will be ready to sync. With that said, if you're having trouble syncing your tracker, please check the following troubleshooting steps:

• Make sure the latest version of the Fitbit app is installed on your phone.
• The software on your mobile device is up to date. To check, tap Settings > General > Software Update.
• Make sure there are no other Bluetooth devices around as they might interfere with the syncing process
• Check that your Fitbit device's battery isn't critically low.

If your device still won't sync, try these steps:

1. Force quit the Fitbit app. 
2. Go to Settings > Bluetooth and turn Bluetooth off and back on.
3. Open the Fitbit app.
4. If your Fitbit device didn't sync, restart your phone.
5. Open the Fitbit app.
6. If your Fitbit device didn't sync, restart it.
7. If your Fitbit device won't sync after the restart, log in to your Fitbit account on a different phone, tablet, or computer and try to sync.
8. If your Fitbit device still doesn’t sync, remove all other Fitbit devices from your account and from the list of connected Bluetooth devices on your mobile device and try to sync.

I hope this can be helpful, give it a try and keep me posted in case you need anything else. 

[leroypac]

I have tried everything that you offered. I only have problems with my IOS devices. When “all day sync” is turned on the Fitbit app. searches for the device and then says “Bluetooth pairing” unavailable all day sync. and notifications cancelled. I have restarted the phone the Fitbit app. Turned the Fitbit off and on. Uninstalled and reinstalled the Fitbit. Again no joy. There must be a problem with the interface with IOS 12 and Fitbit.

Sent from my iPhone

[MarcoGFitbit]

Hello @leroypac, I hope you're doing well, thanks for taking the time to reply. 

I appreciate you have come back and let me know you've tried the troubleshooting steps I've provided earlier. At this moment, my best recommendation is to set up your Charge 2 as a new device to reset the connection between your tracker and your phone. Don't worry, none of the information already stored in your account will be deleted. 

To set up your tracker as a new device:

1. Go to the Bluetooth settings on your phone and check if your tracker is on the list of paired devices. If it is, tap on it and select Forget this Device.
2. Open the Fitbit app and tap on the Account symbol at the top right corner of the screen, then tap on "Set up a New Device"
3. Choose your tracker and follow the onscreen instructions to continue
4. When the app asks you to replace your current tracker, please replace it and continue with the process.
5. When a pop-up appears asking you to Pair your tracker to your device, tap on Pair and continue.

I hope this can be helpful, give it a try and let me know the outcome.