Unable to pair Charge 2.

[musharaf]

Hi,

When i connect my Fitbit Charge 2 HR with my iphone, i can just reach the Pairing window and once I enter the code displayed on the tracker,  it doesnt go thru. Just says "Connecting to Fitbit.."forever.

Tried restarting the phone and tracker but still doesnt work.

Help pls

Moderator Edit: Clarified Subject.

[MarcoGFitbit]

Hello @musharaf, have a warm welcome to the Fitbit Community, it's great to have you on board. 

Have you tried to restart your tracker and your phone lately? If so, I would like to suggest you the following before trying to set up your tracker again:

• Restart your Charge 2 one more time, only this time leave it plugged in and charging.
• Go to the Bluetooth settings on your phone and check if your tracker is on the list of paired devices. If it is, tap on it and select Forget this Device. Additionally, remove any other Fitbit tracker on this list.
• Make sure you have a strong WiFi signal
• Make sure there are no other Bluetooth devices around that might interfere with the setup process.

Then, please try to set up your tracker once again:

1. Open the Fitbit app and tap on the Account symbol at the top right corner of the screen, then tap on "Set up a New Device"
2. Choose your tracker and follow the onscreen instructions to continue
3. When (or if) the app asks you to replace your current tracker, please replace it and continue with the process.

I hope this can be helpful, give it a couple of tried and let me know the outcome!