Unable to pair Fitbit device to the app.

[Kat7307]

My charge HR won’t sync with my app, it has been playing up for a little while now. I’ve tried all the help and suggestions on here - restarting watch, deleting app, reconnecting phone to app etc and none of it works. The app says it recognises the watch but still won’t connect. 

Moderator Edit: Clarified Subject.

[MarcoGFitbit]

Hello @Kat7307, I hope you're doing well, thanks for joining the Fitbit Community. 

Thanks for bringing this to my attention and for letting me know the troubleshooting steps you've already tried in hopes to resolve this issue. At this moment I would like to suggest you to try the following steps in order:

1. Restart your tracker, then leave it plugged in and charging. 
2. Turn off Bluetooth on your phone; wait 10 seconds, and then turn it back on.
3. Make sure you have a strong WiFi signal and that there are no other Bluetooth devices around that might interfere with the setup process.
4. If you can't set up after a restart, reboot your phone or tablet and try to set up again.
5. If you can't set up after the reboot, remove all other Fitbit devices from your account and from the list of connected Bluetooth devices on your phone or tablet and try to set up the tracker one more time. 

I hope this can be helpful, give it a try and keep me posted in case you need anything else. 

[Kat7307]

Hi @MarcoGFitbit, I’ve already tried all that you’ve suggested as I’d followed suggestions on other threads. I’ve deleted the app, turned Bluetooth off, rebooted the watch and the phone, don’t have anything apart from the one watch synced to either the app or the phone and my WiFi is good. Any other suggestions as I currently have a Fitbit that’s nothing more than a watch really. Anything else I can try before I throw it away?

[DiosNiño5]

Do not throw your Fitbit away. I am having the same problem with mine. I went out and brought a new one and its having the same problem. I'm thinking that it's the app

[Kat7307]

@DiosNiño5 Thanks for this. Still, bloody useless if I’m not the only one. 

@MarcoGFitbit any comment on this. I’ve just been reading through the reviews on the App Store and lots stating since the last update they’ve had similar problems. It’s pretty useless if it won’t sync surely?

[DiosNiño5]

Hopefully they can figure out the app problem and update it

Sent from my iPhone

[MarcoGFitbit]

Hello @DiosNiño5, thanks for joining the conversation, have a warm welcome to the Fitbit Community. Hi there @Kat7307, I appreciate you've taken the time to reply. 

Thanks again for your patience and working through these troubleshooting steps. I’ve reached the limits of what I can do for you here on the public community forums, so I've contacted our Support team on your behalf to look into this issue further and provide you with some options. Please keep an eye on your email inbox for further instructions.

In case you need anything else, please feel free to reply as well. Happy stepping.