Unable to pair back Charge HR.

[HotGrandma]

Since the IOS update I have not been able to sync my phone to my Charge HR. I deleted the app and re-loaded it, then I removed the ChargeHR from my account and now it won’t even pair back with my iPhone 6s. 

Moderator Edit: Clarified Subject.

[MarcoGFitbit]

Hello @HotGrandma, thanks for joining the Fitbit Community, it's great to see new faces around. 

Thanks for bringing this to my attention, Have you  restarted your Charge HR and your phone lately? If so, I would like to suggest you to check the following in case you haven't yet:

• Make sure you have a strong WiFi signal when trying to set up your tracker
• Make sure there are no other Bluetooth devices around that might interfere with the setup process.
• Plug in your Charge HR and make sure it's charging before trying to set it up once again. 

Then try to set up your tracker at least a couple of times following these steps:

1. Go to the Bluetooth settings on your phone and check if your tracker is on the list of paired devices. If it is, tap on it and select Forget this Device.
2. Open the Fitbit app and tap on the Account symbol at the top right corner of the screen, then tap on "Set up a New Device"
3. Choose your tracker and follow the onscreen instructions to continue

I hope this can be helpful, give it a try and keep me posted in case you need anything else. 

[Rose65]

Since the last update I have had nothing but trouble with pairing, syncing. It either tells me can’t find or can’t pair. I have done it all uninstall, restart, login out and the solutions work but only for a couple of syncs and then it starts all over again. I am fed up and wondering if I should buy a different brand of tracker. Fitbit broke something that did not need to be fixed!!

[LP_GPT]

I have exactly the same problem my my ChargeHR. Tried all the options to restart etc and no joy. It also means that nothing is feeding to MyFitnessPal which is where I log all my food intake and share with my personal trainer. Very annoying. Time to give up on FitBit?

[MarcoGFitbit]

Hello @LP_GPT, thanks for joining the conversation, it's great to have you on board. It's nice to see you too around @Rose65. 

Thanks again for your patience and working through these troubleshooting steps. I’ve reached the limits of what I can do for you here on the public community forums, so I've contacted our Support team on your behalf to look into this issue further and provide you with some options. Please keep an eye on your email inbox for further instructions.

In case you need anything else, please feel free to reply as well. Happy stepping.

[Rose65]

Customer service has my ticket, I guess we will see what they have to say about the problem

[Rose65]

Thank you for your help, your ideas did work but they just don't "stick" for some unknown reason 😊

Courage is being scared to death and saddling up anyway-John Wayne

Moderator edit: removed personal information.