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Unable to pair or sync Charge 2 with iPhone X.

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‎12-09-2018 20:42 - last edited on ‎12-10-2018 06:06 by Moderator Alum

‎12-09-2018 20:42 - last edited on ‎12-10-2018 06:06 by Moderator Alum

I have deleted the device added the device - deleted app added app turned on and off Bluetooth - my Bluetooth is still searching for my Fitbit 

 

Moderator Edit: Clarified Subject.

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‎12-10-2018 06:22

‎12-10-2018 06:22

Hello @Dcmt, thanks for joining the Fitbit Community, it's great to have you on board. Smiley Happy

 

I appreciate your participation in the Forums and for sharing the troubleshooting steps you've tried in order to resolve this issue. Please note that your Charge 2 does not sync nor pair through the Bluetooth Settings on your phone but through the Fitbit app. With that said, if you're having trouble setting up, please try the following:

 

  1. Turn off Bluetooth on your phone; wait 10 seconds, and then turn it back on.
  2. Make sure you have a strong WiFi signal and that there are no other Bluetooth devices around that might interfere with the setup process.
  3. Restart your Charge 2.
  4. If you can't set up after a restart, reboot your phone or tablet and try to set up again.
  5. If you can't set up after the reboot, remove all other Fitbit devices from your account and from the list of connected Bluetooth devices on your phone or tablet and try to set up the tracker one more time. 

Now, if your Charge 2 has been set up but it's having trouble syncing, please try the following:

  • Make sure the latest version of the Fitbit app is installed on your phone.
  • The software on your mobile device is up to date. To check, tap Settings > General > Software Update.
  • Make sure there are no other Bluetooth devices around as they might interfere with the syncing process
  • Check that your Fitbit device's battery isn't critically low.

If your device still won't sync, try these steps:

  1. Force quit the Fitbit app. 
  2. Go to Settings > Bluetooth and turn Bluetooth off and back on.
  3. Open the Fitbit app.
  4. If your Fitbit device didn't sync, restart your phone.
  5. Open the Fitbit app.
  6. If your Fitbit device didn't sync, restart it.
  7. If your Fitbit device won't sync after the restart, log in to your Fitbit account on a different phone, tablet, or computer and try to sync.
  8. If your Fitbit device still doesn’t sync, remove all other Fitbit devices from your account and from the list of connected Bluetooth devices on your mobile device and try to sync.

I hope this can be helpful, give it a try and keep me posted in case you need anything else. 

 

Marco G. | Community Moderator, Fitbit

Did you find my post helpful? Vote for it or mark it as a Solution! Robot wink

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