Unable to read private messages I'm sending.

[Angiecastle]

Why can’t I read my private messages in my app on my phone?  I used to be able to.  Now when someone sends me a private message I have to go online to read it

Moderator Edit: Clarified Subject.

[MarcoGFitbit]

Hello @Angiecastle, have a warm welcome to the Fitbit Community, it's great to have you on board. 

Thanks for bringing this to my attention. At this moment it's not possible to see messages you're sending to people, these are only visible for the recipient of the message. This has been very recently discussed with the relevant teams within Fitbit and is not currently on our development roadmap. I understand that this will be frustrating but I wanted to share that update with you. 

I'm very sorry for the inconveniences this situation has caused you, if there's anything else I can do for you, please feel free to reply. 

[l_karen2]

I think she means that message inbox is blank. The same thing has been happening with mine also. I will receive a notification that I have a private message, but once inbox is opened, there are no messages whatsoever. Mine will eventually load- last night they loaded messages from the past 14 days. 

[MarcoGFitbit]

Hello @l_karen2, I hope you're doing well, thanks for joining the conversation. 

I appreciate your participation in the forums, I appreciate you have reported this situation. At this moment I would like to ask you to update the app if you haven't yet, then restart your phone. If you're still experiencing this situation, please let me know so I can check this further.

Thanks for your patience and understanding, if there's anything else I can do for you, please feel free to reply as well. 

[KellyKautz]

I'm having the same issue you are. I get a notification on my phone and nothing in my inbox 

[MarcoGFitbit]

Hello @KellyKautz, I hope you're doing well, it's great to have you on board. 

Thanks for bringing this to my attention, at this moment I would like to ask you to update the Fitbit app if you haven't yet. If you're still experiencing this issue after updating the app, please take a screenshot of the notification coming on your phone and one screenshot of what you're able to see in your inbox afterwards, that will be very helpful for me to check this further.

Thanks for your patience and understanding, I'll be waiting for your reply.