05-17-2017
14:04
- last edited on
05-18-2017
09:40
by
MarcoGFitbit
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05-17-2017
14:04
- last edited on
05-18-2017
09:40
by
MarcoGFitbit
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All of my messages via fitbit app somehow disappeared and now I can't see whenever I receive a message. I only receive noticitaion via email that someone sent a message or cheered/taunt
Moderator Edit: Clarified Subject.

05-18-2017 09:56
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05-18-2017 09:56
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- Who Voted for this post?
Hello @MiguelB, thanks for joining the Fitbit Community, it's nice to see new faces around!
If you're not receiving private messages, taunts or cheers, please check your notification settings on the online Dashboard and make sure the mobile option is enabled under Messages from Friends. Then, go to your phone Settings > Notifications > Fitbit and check that the following options are enabled:
- Allow Notifications.
- Show in Notification Center
- Show on Lock Screen.
Additionally, select Banners or Alerts for the type of Notification. You should now be able to receive a message on your phone whenever someone messages, cheers or taunts you. To check your messages, open the Fitbit app, tap on Notifications on the menu at the bottom and then on Messages.
I hope this can be helpful, give it a try and keep me posted in case you need anything else!
05-18-2017 16:49
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05-18-2017 16:49
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I've already done all the trouble shooting and I still get notifications for text messages .

05-22-2017 12:05
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05-22-2017 12:05
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Hello @Lizzylexa0602, thanks for joining the conversation, it's great to see new faces around the Community!
Thanks for trying the troubleshooting steps I provided above. Which tracker are you currently using? If you're using a Charge 2 please make sure your tracker is not currently on the Do Not Disturb mode by pressing down the button on the side for 2 seconds while on the clock face, a message and a vibration will let you if Notifications have been turned on or off.
I hope this can be helpful, give it a try and let me know the outcome!

05-22-2017 12:49
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05-22-2017 12:49
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Didn't work . Got a case number

05-23-2017 06:28
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05-23-2017 06:28
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I'm not receiving messages from my IPhone when a message comes in or when my phone rings.

05-23-2017 06:43
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05-23-2017 06:43
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Thanks❣️ I did push the button and my Fitbit did vibrate. I'll wait now to see if I get a notification when a message comes into my phone.

05-23-2017 06:56
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05-23-2017 06:56
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When I pushed the button it read "no notification ". However I did just receive a phone
message and my Fitbit did not vibrate or notify me. It's real good at telling me when I need more steps.

05-23-2017 07:44
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05-23-2017 07:44
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Hello @Lizzylexa0602, thanks for taking the time to reply, I hope you're having a great day.
Thanks for letting me know you have contacted our Support Team, I'm sure they will be more than happy to assist you further. Please, feel free to reply and let me know the outcome.
Happy stepping.

