Unable to receive Notifications from iPhone X on Alta.

[GrassValley]

Notifications feature no longer works for I Phone X and iOS 11.4 update on Mt Alta 

Moderator Edit: Clarified Subject.

[MarcoGFitbit]

Hello @GrassValley, I hope you're doing well, it's nice to see you around the Fitbit Community. 

Thanks for bringing this to my attention. Tell me, have you already restarted your phone and your Alta? If so, I would like to suggest you to reset Notifications from the Fitbit app following these steps:

- Go to the Bluetooth settings on your phone and tap on tracker. Then tap on Forget this Device. 

- Force-close the Fitbit app by double tapping the home button on your phone and swiping up the app. 

- Open the app again and tap on Account > Your Tracker > Notifications. You will receive the following Pop-up:

- Then, once you tap on Set Up, the app will begin setting up your tracker with the Bluetooth on your phone, which will prompt the next pop-up:

- Tap Pair

- Once you get back to the tracker options, tap on Notifications an enable the ones you'd like to receive. 

Additionally, please go to your phone Settings > Notifications > Fitbit and Settings > Notifications > Messages and check that the following is enabled:

• Allow Notifications
• Show on Lock Screen
• Show in History

I hope this can be helpful, give it a try and keep me posted in case you need anything else. 

[GrassValley]

Did that with
a fitbit employee yesterday

Thank you

William B. Horn

Moderator Edit: Removed Personal Information.

[MarcoGFitbit]

Hello @GrassValley, I hope you're doing well, thanks for taking the time to reply. 

I appreciate you have taken the time to let me know you have already tried these troubleshooting steps with a Support Team member yesterday. If your Fitbit device is still having trouble receiving Notifications, please let me know, I'll be happy to continue assisting you. 

In case you have some spare time, I would like to invite you to visit our Discussions board where you will find great tips and encouragement from other members and if there's anything else I can do for you, please keep me posted!

[GrassValley]

Still does not work! I did not take advantage of $30 savings on an Alta HR because notifications do not work and Fitbit does not appear interested in fixing their software

William B. Horn

Moderator Edit: Removed personal Information.

[MarcoGFitbit]

Hello @GrassValley, I hope you're doing well, thanks for taking the time to reply. 

I appreciate you have come back and let clarify to me the situation. I sincerely apologize for the inconveniences this issue has caused you. Now that we have tried to reset Notifications in the Fitbit app, I would like to suggest you to set up your tracker as a new device to reset the connection between the tracker and your phone. Don't worry, none of the information already stored in your account will be deleted. 

To set up your tracker as a new device:

1. Go to the Bluetooth settings on your phone and check if your tracker is on the list of paired devices. If it is, tap on it and select Forget this Device.
2. Open the Fitbit app and tap on the Account symbol at the top right corner of the screen, then tap on "Set up a New Device"
3. Choose your tracker and follow the onscreen instructions to continue
4. When the app asks you to replace your current tracker, please replace it and continue with the process.
5. When a pop-up appears asking you to Pair your tracker to your device, tap on Pair and continue.
6. Set up Notifications once again.

I hope this can be helpful, give it a try and let me know the outcome.