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Unable to receive Notifications on Alta.

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‎09-12-2017 18:25 - last edited on ‎09-13-2017 05:53 by Moderator Alum

‎09-12-2017 18:25 - last edited on ‎09-13-2017 05:53 by Moderator Alum

My Alta is no longer showing notifications from my iphone. It just stopped one day. I rechecked the settings and it was turned off, when I tried to turn notifications back on it just shows the spinning cog wheel and does nothing. Went into phone settings and Alta was showing not connected to Bluetooth. Tried to connect it and it lasted in a connect status for a minute, then unconnected. How can I get my notifications back to displaying on my Fitbit. I loved that feature.

 

Moderator Edit: Clarified Subject.

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‎09-13-2017 06:10

‎09-13-2017 06:10

Hello @DeepsTimil, have a warm welcome to the Fitbit Community, it's great to have you on board. Smiley Happy

 

Have you tried to restart your Alta and your phone already? If so, I would like to suggest you to please try to reset the Notifications in the Fitbit app by following these steps:

 

  1. Go to the Bluetooth settings on your phone and check if your tracker is on the list of paired devices. If it is, tap on it and select Forget this Device.
  2. Restart your phone
  3. Restart your Alta once again
  4. Go to the Fitbit app, tap on Account > Your tracker > Notifications and enable all of them once again. 

Additionally, please go to your phone Settings > Notifications > Fitbit and make sure the following is enabled:

 

  • Allow Notifications
  • Show in Notification Center
  • Show on Lock Screen. 

I hope this can be helpful, give it a try and keep me posted in case you need anything else. Smiley Wink

Marco G. | Community Moderator, Fitbit

Did you find my post helpful? Vote for it or mark it as a Solution! Robot wink

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