Unable to receive Notifications on Blaze.

[sjo115]

i have an iphone 8 plus, latest update. Fitbit says they are aware of the phone not communicating notifications to the fitbit blaze, however they have no new resolutions. steps are syncing without a concern. I am tired of not receiving my texts, phone calls or calendar alerts on my wrist.... that is part of why i received the blaze over others available last Christmas.... 

this is also my 4th replacement of the blaze. wishing i had picked a different one....

any suggestions for notifications.... i have used alllll the troubleshooting possible. 

Moderator Edit: Clarified Subject.

[MarcoGFitbit]

Hello @sjo115, thanks for joining the Fitbit Community, have a warm welcome. 

I appreciate your participation in the Forums and for sharing your experience with us. I understand you're having trouble getting Notifications and have already tried several troubleshooting steps. Would it be possible for you to reply to me with an exact list of the steps you've tried so far? Additionally, I would like to gather some information from you so we can check this further:

1. OS version running on your phone. 
2. App version installed on your phone (go to Account > Help to get it)
3. Blaze version (go to Account > Blaze to get it)

Thanks for your patience and understanding, we'll be waiting to hear from you. 

[sjo115]

1. ios 12.1

2. fitbit 2.84 version

3. 8.402.1 version for blaze

I have turned off bluetooth, reset bluetooth, reset notifications, turned off blaze, turned off phone, and every other recommendation given to me by the chat help...... I have reset my app, downloaded newest version, phone and app are up to date. signed out and resigned in. deleted the app and re downloaded. 

[Bobbijorogers]

I have the same trouble .. worked yesterday and nothing today . Won’t sync at all 

[MarcoGFitbit]

Hello @Bobbijorogers, have a warm welcome to the Fitbit Community, it's great to have you on board. It's nice to see you too @sjo115, thanks for taking the time to reply. 

@Bobbijorogers, I appreciate your participation in the Forums and for reporting this to us. At this moment, I would like to suggest you to check this post with troubleshooting steps that will be very helpful for you.

@sjo115, thanks for coming back with the information requested, thanks for having tried several troubleshooting steps. At this moment, my best recommendation is to set up your Blaze as a new device to reset the connection between the phone and your tracker. Don't worry, none of the information already stored in your account will be deleted. 

To set up your Blaze as a new device:

1. Go to the Bluetooth settings on your phone and check if your tracker is on the list of paired devices. If it is, tap on it and select Forget this Device.
2. Open the Fitbit app and tap on the Account symbol at the top right corner of the screen, then tap on "Set up a New Device"
3. Choose your tracker and follow the onscreen instructions to continue
4. When the app asks you to replace your current tracker, please replace it and continue with the process.
5. When a pop-up appears asking you to Pair your tracker to your device, tap on Pair and continue.

After that, enable Notifications again in the Fitbit app. Give it a try and let us know the outcome.