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Unable to receive Notifications on Charge 2.

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‎05-09-2017 05:43 - last edited on ‎05-11-2017 08:27 by Moderator Alum

‎05-09-2017 05:43 - last edited on ‎05-11-2017 08:27 by Moderator Alum

I have a Fitbit Charge 2 and a few days ago my notifications stopped. I tried removing the Fitbit and adding it back and they still don't work. Help!

 

Moderator Edit: Clarified Subject.

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‎05-11-2017 08:46

‎05-11-2017 08:46

Hello @AJP714, thanks for joining us, it's great to see new faces around the Fitbit Community! Smiley Happy

 

If you're not able to receive notification on your Charge 2 and have already tried to remove the tracker from your account and add it back, please make sure your tracker is not currently on the Do Not Disturb mode by pressing the button on the side for 2 seconds while on the clock face. A vibration and a message will let you know if Notifications have been turned on or off. 

 

Additionally, please go to your phone Settings > Notifications > Fitbit and make sure the following is enabled:

  • Allow Notifications
  • Show in Notification Center
  • Show on Lock Screen

I  hope this can be helpful, give it a try and keep me posted in case you need anything else! 

Marco G. | Community Moderator, Fitbit

Did you find my post helpful? Vote for it or mark it as a Solution! Robot wink

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