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Unable to receive Notifications on Charge 2.

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‎08-09-2017 09:34 - last edited on ‎08-10-2017 06:40 by Moderator Alum

‎08-09-2017 09:34 - last edited on ‎08-10-2017 06:40 by Moderator Alum

I got my Charge 2 on Friday and until yesterday [Tuesday] it did everything I expected.  But yesterday, it stopped sending me notifications I had received texts or call..  I went to the Iphone app, deleted the Charge 2 and then reconnected.  That did not work.  Today I did a reset on the device and that doesn't seem to work either, at least on calls.  I see another poster had this same problem, but unlike her, mine did not start with an IOS update.  My last update predated getting the Charge 2. 

Really like the device but it is important for me to receive the notifications.

 

Moderator Edit: Clarified Subject.

 

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‎08-10-2017 06:55

‎08-10-2017 06:55

Hello @sk73, have a warm welcome to the Fitbit Community, it's great to have you on board! Smiley Happy

 

Thanks for letting me know about the troubleshooting steps you've tried so far, I really appreciate it. In this case I would like to suggest you to check if your Charge 2 is not currently in the "Do Not Disturb" mode. To check this, please press the button on the side for 2 seconds while on the clock face, a vibration and a message will let you know if this mode has been turned on or off. 

 

If your tracker is not on the "Do Not Disturb" mode and you're still unable to receive notifications, please go to your phone Settings > Notifications > Fitbit and make sure the following is enabled:

 

  • Allow Notifications
  • Show in Notification Center
  • Show on Lock Screen. 

I hope this can be helpful, give it a try and keep me posted in case you need anything else. Smiley Wink

Marco G. | Community Moderator, Fitbit

Did you find my post helpful? Vote for it or mark it as a Solution! Robot wink

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