Unable to receive Notifications on Flex 2.

[Kdelaney]

My flex 2 stopped receiving text and call notifications. I have restarting my device, removed the app and reset notifications. Please help!

Moderator Edit: Clarified Subject.

[MarcoGFitbit]

Hello @Kdelaney, I hope you're doing well, it's a pleasure for me to welcome you to the Fitbit Community. 

I'll be glad to help you with the issue you're experiencing with Notifications on your Flex 2. I appreciate you have let me know the troubleshooting steps you've tried so far in hopes to resolve this situation. At this moment I would like to ask you to try the following:

1. Go to your phone Settings > Notifications > Fitbit and make sure the following is enabled:
   • Allow Notifications
   • Show on Lock Screen 
   • Show in History
2. Check that your phone is not on "Do Not Disturb" mode. 
3. Go to the Bluetooth settings on your phone and check if your tracker is on the list of paired devices. If it is, tap on it and select Forget this Device. Then, go to Account > Flex 2 and enable Notifications again, a pop up should appear asking  you to "Set Up" Notifications and another one afterwards asking you to "Pair" the Flex 2.

Now, if this doesn't seem to work, my best recommendation would be setting up your Flex 2 as a new device. Don't worry, this won't delete any of the information already stored in your account. 

To set up your device:

1. Go to the Bluetooth settings on your phone and check if your tracker is on the list of paired devices. If it is, tap on it and select Forget this Device.
2. Open the Fitbit app and tap on the Account symbol at the top right corner of the screen, then tap on "Set up a New Device"
3. Choose your tracker and follow the onscreen instructions to continue
4. When the app asks you to replace your current tracker, please replace it and continue with the process.
5. When a pop-up appears asking you to Pair your tracker to your device, tap on Pair and continue.

I hope this can be helpful, give it a try and keep me posted in case you need anything else. 

[Kdelaney]

I tried all these steps several times and still cant receive text/ call notifications. 😔

[MarcoGFitbit]

Hello @Kdelaney, I hope you're doing well, thank for taking the time to reply. 

Thanks for your patience and working through these troubleshooting steps. I’ve reached the limits of what I can do for you here on the public community forums, so I've contacted our Support team on your behalf to look into this issue further and provide you with some options. Please keep an eye on your email inbox for further instructions.

In case you need anything else, please feel free to reply as well. Happy stepping.