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Unable to receive Notifications on Ionic after update

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Hello,

 

The fitbit update from last night has caused all my notifications to stop working on my iphone 8.  This includes all texts and calls.  What can I do? Very frustrating.

 

Moderator Edit: Clarified Subject.

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Hello @SunsetRunner, I hope you're doing well, it's nice to see you around. Smiley Happy

 

Thanks for bringing this to my attention. Have you checked if your Ionic is not currently on the Do Not Disturb Mode? You can check this by swipe right while on the clock face. Make sure that under Notifications, "Receive from phone" is enabled. However, if everything seems right with your tracker I would like to suggest you to reset Notifications from the Fitbit app following these steps:

 

- Go to the Bluetooth settings on your phone and tap on tracker. Then tap on Forget this Device. 

- Force-close the Fitbit app by double tapping the home button on your phone and swiping up the app. 

- Open the app again and tap on Account > Your Tracker > Notifications. You will receive the following Pop-up:

 

BTPairing.jpg

 

- Then, once you tap on Set Up, the app will begin setting up your tracker with the Bluetooth on your phone, which will prompt the next pop-up:

 

BTPairing2.jpg

 

- Tap Pair

- Once you get back to the tracker options, tap on Notifications an enable the ones you'd like to receive. 

 

I hope this can be helpful, give it a try and keep me posted in case you need anything else. Smiley Wink

Marco G. | Community Moderator, Fitbit

Did you find my post helpful? Vote for it or mark it as a Solution! Robot wink

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