Unable to receive Notifications on Ionic.

[dave4sc]

Hello -

I am having issues with receiving notifications on a consistent basis on my Fitbit Ionic.  I've done the refreshing steps several times and the notifications work for awhile, but then they only sporadically work.  I have an iPhone 7 Plus, using iOS 12.1.2, Fitbit Version 2.85.  Could you please provide me some guidance?  Thanks! 

Moderator Edit: Clarified Subject.

[MarcoGFitbit]

Hello @dave4sc, I hope you're doing well, it's nice to see you around. 

I appreciate your participation in the Forums and for sharing your experience with us. I would also like to thank you for letting us know you've already tried some troubleshooting steps in hopes to resolve this issue on your side. At this moment, my best recommendation is to set up your Ionic as a new device to reset the connection between your Ionic and your phone. Note that the information already stored in your account won't be deleted when you set up your watch as a new device. 

To set up your Ionic:

1. Go to the Bluetooth settings on your phone and check if your tracker is on the list of paired devices. If it is, tap on it and select Forget this Device.
2. Open the Fitbit app and tap on the Account symbol at the top right corner of the screen, then tap on "Set up a New Device"
3. Choose your tracker and follow the onscreen instructions to continue
4. When the app asks you to replace your current tracker, please replace it and continue with the process.
5. When a pop-up appears asking you to Pair your tracker to your device, tap on Pair and continue.

Additionally, press down the button on the left of your Ionic for 2 seconds and make sure Notifications are ON on the menu here. 

I hope this can be helpful, give it a try and let us know the outcome. 

[dave4sc]

Thanks for the advise.  I completed the steps, and although it still doesn't work 100% of the time, it certainly works better than before!

[MarcoGFitbit]

Hello @dave4sc, I hope you're doing well, thanks for taking the time to reply and let us know the troubleshooting steps provided earlier were helpful for you. If anything changes, please feel free to reply, we'll be happy to help. 

Thanks for your patience and understanding, have a great day. 

[dave4sc]

Hello -

Sorry to say, but since the last App update, the notifications are showing up less and less.  I had done the reset as you had advised earlier in the thread but it's still not working.  Is this a known issue?  Can you recommend another fix?  Please let me know.  Thanks!

[MarcoGFitbit]

Hello @dave4sc, I hope you're doing well, thanks for taking the time to reply. 

I appreciate you have come back and kept us updated about this situation. Please note that Notifications skip or stop occasionally for several reasons that don't suggest a problem with your device or the Fitbit app, which is why I would like to ask you to check the following:

• Your phone was too far away. It must be within 30 feet of your Fitbit device to transmit the notification.
• For texts, you have the conversation open on your phone. Your Fitbit device shows new texts you haven't already read.
• You changed a related setting on your phone, such as turning on Do Not Disturb, Quiet hours, or Driving mode. To double check all requirements, see How do I get notifications from my phone on my Fitbit device? 
• You're using another Bluetooth product. If you have Bluetooth products like speakers, headsets, or car stereos paired to your phone along with your Fitbit device, you may have trouble using more than one at the same time. For example, turning on your speaker might stop your phone from sending a notification or syncing. For more information, see Is the Fitbit app interfering with other Bluetooth devices?
• The connection between your phone and Fitbit device is unstable. Bluetooth signals are susceptible to disconnecting or dropping occasionally.The app that should send the notification can't do so. Check all the phone and Fitbit app requirements in How do I get notifications from my phone on my Fitbit device? 
• Your device was syncing. Syncing can sometimes prevent or delay a notification. 
• You just updated the Fitbit app. Restart your phone and try setting up notifications again.
• Device lock is active on your Fitbit watch and you haven't recently entered your PIN. Tap your watch screen to see if the device lock prompt appears. If it does, enter your PIN.

If you've reviewed the list above and can't get notifications to work, please try the following:

1. Force-quit the Fitbit app, then open it again and sync your tracker.
2. Restart the Bluetooth on your phone once again.
3. Reset your Versa once again.
4. Refresh Notifications once more:
   • From the Fitbit app dashboard, tap the Account icon 
   • Tap Notifications.
   • Turn off all notifications
   • Restart your phone.
   • Open the Fitbit app and turn notifications back on.
5. Set up Notifications again:
   • Tell your phone to "forget" your device, removing the connection between the phone and the Fitbit device. 
     1. On your phone, go to Settings > Bluetooth and find your Fitbit device in the list.
     2. Find an option to forget the device.
   • Open the Fitbit app and set up notifications again.

I hope this can be helpful, please give these steps a try and keep me posted in case you need anything else. 

[dave4sc]

ok, thank you