01-16-2019
07:54
- last edited on
01-17-2019
07:50
by
MarcoGFitbit
01-16-2019
07:54
- last edited on
01-17-2019
07:50
by
MarcoGFitbit
Hello -
I am having issues with receiving notifications on a consistent basis on my Fitbit Ionic. I've done the refreshing steps several times and the notifications work for awhile, but then they only sporadically work. I have an iPhone 7 Plus, using iOS 12.1.2, Fitbit Version 2.85. Could you please provide me some guidance? Thanks!
Moderator Edit: Clarified Subject.
01-17-2019 08:05
01-17-2019 08:05
Hello @dave4sc, I hope you're doing well, it's nice to see you around.
I appreciate your participation in the Forums and for sharing your experience with us. I would also like to thank you for letting us know you've already tried some troubleshooting steps in hopes to resolve this issue on your side. At this moment, my best recommendation is to set up your Ionic as a new device to reset the connection between your Ionic and your phone. Note that the information already stored in your account won't be deleted when you set up your watch as a new device.
To set up your Ionic:
Additionally, press down the button on the left of your Ionic for 2 seconds and make sure Notifications are ON on the menu here.
I hope this can be helpful, give it a try and let us know the outcome.
01-18-2019 08:35
01-18-2019 08:35
Thanks for the advise. I completed the steps, and although it still doesn't work 100% of the time, it certainly works better than before!
01-19-2019 10:28
01-19-2019 10:28
Hello @dave4sc, I hope you're doing well, thanks for taking the time to reply and let us know the troubleshooting steps provided earlier were helpful for you. If anything changes, please feel free to reply, we'll be happy to help.
Thanks for your patience and understanding, have a great day.
01-23-2019 15:49
01-23-2019 15:49
Hello -
Sorry to say, but since the last App update, the notifications are showing up less and less. I had done the reset as you had advised earlier in the thread but it's still not working. Is this a known issue? Can you recommend another fix? Please let me know. Thanks!
01-24-2019 08:16
01-24-2019 08:16
Hello @dave4sc, I hope you're doing well, thanks for taking the time to reply.
I appreciate you have come back and kept us updated about this situation. Please note that Notifications skip or stop occasionally for several reasons that don't suggest a problem with your device or the Fitbit app, which is why I would like to ask you to check the following:
If you've reviewed the list above and can't get notifications to work, please try the following:
I hope this can be helpful, please give these steps a try and keep me posted in case you need anything else.
01-24-2019 09:19
01-24-2019 09:19
ok, thank you