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Unable to receive Verification email.

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‎06-11-2018 09:47 - last edited on ‎06-12-2018 11:58 by Moderator Alum

‎06-11-2018 09:47 - last edited on ‎06-12-2018 11:58 by Moderator Alum

Downloaded the IOS App last Thursday and installed on my iPhone. Set up a new account and got a notification that I had to verify my email address to complete the setup process. No email has been seen despite upwards of 10 resend requests being made both on the device and from a desktop computer. I've checked my spam/junk folders and today delete and reinstalled the app, but still nothing. Other than selecting a different piece of fitness tracking software has anybody any ideas on how to resolve?

 

Thanks,

 

Mick

 

Moderator Edit: Clarified Subject.

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‎06-12-2018 12:02

‎06-12-2018 12:02

Hello @Lardy2333, thanks for joining the Fitbit Community, it's great to have you on board. Smiley Happy

 

Thanks for bringing this situation to my attention. At this moment I've contacted our Support team on your behalf to look into this issue further and provide you with some options. Please keep an eye on your email inbox for further instructions.

In case you need anything else, please feel free to reply as well. Happy stepping.

Marco G. | Community Moderator, Fitbit

Did you find my post helpful? Vote for it or mark it as a Solution! Robot wink

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