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Unable to receive call or text Notifications on iPhone 6

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 Not getting notifications on Texas or phone calls 

 

Moderator Edit: Clarified Subject.

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Hello @Mitch57, have a warm welcome to the Fitbit Community, it's great to have you on board.

 

Thanks for bringing this to my attention. Which tracker are you currently using? Have you tried to restart it yet? If so, I would like to suggest you to reset Notifications from the Fitbit app following these steps:

 

- Go to the Bluetooth settings on your phone and tap on your tracker. Then tap on Forget this Device. 

- Force-close the Fitbit app by double tapping the home button on your phone and swiping up the app. 

- Open the app again and tap on Account > Your Tracker > Notifications. You will receive the following Pop-up:

 

BTPairing.jpg

 

- Then, once you tap on Set Up, the app will begin setting up your tracker with the Bluetooth on your phone, which will prompt the next pop-up:

 

BTPairing2.jpg

 

- Tap Pair

- Once you get back to the tracker Options, tap on Notifications an enable the ones you'd like to receive. 

 

Please remember that some trackers have a Do Not Disturb mode that might prevent them from receive Notifications:

 

  • Blaze: Swipe down on the clock face to check if Notifications have been turned on or off.
  • Charge 2: Press and hold the button on the side for 2 seconds to turn on or off "Do Not Disturb"
  • Ionic: Swipe right on the clock face and under Notifications select "Receive from phone"

I hope this can be helpful, give it a try and keep me posted in case you need anything else. Smiley Wink

Marco G. | Community Moderator, Fitbit

Did you find my post helpful? Vote for it or mark it as a Solution! Robot wink

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Ok I done what was suggested an I think it might be working now I’ve set the alarm and will know for sure in the morning.

Sent from my iPhone
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Hello @Mitch57, I hope you're doing well, thanks for taking the time to reply and let me know your issue has now been resolved, I'm glad. Smiley Happy

 

In case you have some spare time, I would like to invite you to visit our Discussions board where you will find great tips and encouragement from other members and if there's anything else I can do for you, please keep me posted!

 

Marco G. | Community Moderator, Fitbit

Did you find my post helpful? Vote for it or mark it as a Solution! Robot wink

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