12-06-2017 09:27
12-06-2017 09:27
It seems whenever I synch my data to the app it all disappears I only have 1 device
12-06-2017 20:11
12-06-2017 20:11
Do you actually know of the sync finished. Does it show the time of the last sync.
Let me know
ALAN | VAN,B.C. Canada Community Council Member
Versa, Charge, Charge HR, Ionic, Ace, Aria 2 scale, Flyer headphones - iOS
Click here Fitbit help for more solutions
12-09-2017 06:27
12-09-2017 06:27
Hello @MrsC88, thanks for joining the Fitbit Community, it's great to have you on board. . It's always nice to see you around too @ACG.
@MrsC88, since when have you experienced this situation? Which tracker are you currently using? At this moment I would like to suggest you to go to your online Dashboard and check if your information shows up here after syncing your tracker. If it does, please try the following:
I hope this can be helpful, give it a try and keep me posted in case you need anything else.
12-13-2017 12:25
12-13-2017 12:25
12-13-2017 19:40
12-13-2017 19:40
@MrsC88 wrote:
I got it to sync today but the last time I got it to sync was dec 7
Hi @MrsC88
Great to see your up and running
You can mark this post as solved if you are satisfied with our helpful hints
ALAN | VAN,B.C. Canada Community Council Member
Versa, Charge, Charge HR, Ionic, Ace, Aria 2 scale, Flyer headphones - iOS
Click here Fitbit help for more solutions
12-14-2017 05:11
12-14-2017 05:11
Hello @MrsC88, I hope you're having a great day, thanks for taking the time to reply. I appreciate you cam back as well @ACG.
@MrsC88, I'm very glad your tracker was able to sync. Please remember that Fitbit trackers can store up to 7 days of detailed information, if you were able to sync for the last time on Dec. 7th, you can go back in the Fitbit app or tap each tile individually to check the information from previous days.
In case you experience this issue again, please feel free to reply, I'll be happy to help.