help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Unable to receive notifications.

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎07-16-2017 20:11 - last edited on ‎07-19-2017 05:12 by Moderator Alum

‎07-16-2017 20:11 - last edited on ‎07-19-2017 05:12 by Moderator Alum

For some reason, within the last 24 hours or so, I have not been receiving text or call notifications from my iPhone. It has worked for the last seven and a half months since I have had it and for some reason just decided to crap out sometime last night/this morning. I have done all of the troubleshoot steps listed in any information on the website, but it still isn't working. Has anyone had a similar problem? Can anyone help fix it? I'm on with customer support but would love advice from someone who has had to deal with it if I can get it. 

 

Moderator Edit: Clarified Subject.

Best Answer
0 Votes
1 REPLY 1

‎07-19-2017 05:35

‎07-19-2017 05:35

Hello @ShelbyKeolani, thanks for joining the Fitbit Community, it's great to have you on board. Smiley Happy

 

Which tracker are you currently using? If you have a Charge 2 or a Blaze, please make sure the tracker is not currently on the 'do not disturb mode'. To check this:

 

On a Charge 2, press the button on the side for 2 seconds while on the clock face, a vibration and a message on the screen will let you know if notifications have been turned on or off. 

 

On the Blaze, please swipe down the screen while on the clock face, in here you can tap ON or OFF to enable or disable notifications. 

 

Please give it a try and let me know in case you need anything else. 

Marco G. | Community Moderator, Fitbit

Did you find my post helpful? Vote for it or mark it as a Solution! Robot wink

Best Answer
0 Votes