Unable to receive notifications

[Joleejane]

I am having the same problem as other people with the notifications, not opening & the red dot is always there. I have tried what people have suggested but still the notifications won't open. Please try and resolve the bugs in the app.

Moderator edit: Subject for clarity

Post update

[RicardoFitbit]

Hi @Joleejane welcome to the Community Forums!

I appreciate the details that were provided in your post, sorry for the inconvenience experienced with the notifications feature. To better assist you with this, can you please provide me more information and details about your concern? Are you not receiving notifications at all? If possible, please send me a screenshot of your concern for a better understanding, you can refer to this post to do so. 

Thanks for troubleshooting this prior to posting, looking forward to your reply.

[Joleejane]

[RicardoFitbit]

Thanks for your reply and update @Joleejane, sorry for the delay in responding.

I appreciate the screenshot that was attached in your post, such image was really helpful for me to understand your concern. Let me share with you that we’re aware of this situation. We'll continue to monitor the situation and keep our team informed of the impact to you and other users. We understand that this isn't the resolution you're hoping for, but rest assured we're always working to improve our products.

We're sorry for any trouble. We appreciate your patience and look forward to getting you back on track.

Let me know if I can do anything else for you.