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Unable to receive text notifications, Iphone SE

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‎06-30-2017 20:42 - last edited on ‎07-03-2017 08:24 by Moderator Alum

‎06-30-2017 20:42 - last edited on ‎07-03-2017 08:24 by Moderator Alum

I have an iphone SE. I am receiving phone and calendar notifications on my Charge 2 but no text notifications. Why is this? Any suggestions? Thanks. 

 

Moderator Edit: Clarified Subject.

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‎07-03-2017 08:36 - edited ‎07-03-2017 08:39

‎07-03-2017 08:36 - edited ‎07-03-2017 08:39

Hello @Monileigh13, thanks for joining us, it's great to see new faces around the Community. Smiley Happy

 

Which tracker are you currently using? Have you restarted it yet? Are you trying to receive Notifications via SMS or through a 3rd party app like Whatsapp? 

 

Keep in mind that in iOS, Fitbit trackers can only receive notifications when you receive an SMS through the iMessage app (native app). Additionally, I would like to suggest you to reset Notifications on your tracker by following these steps:

 

  1. Go to the Bluetooth settings on your phone and check if your tracker is on the list of paired devices. If it is, tap on it and select Forge this Device.
  2. Restart your phone. 
  3. Restart your tracker once again. 
  4. Open the Fitbit app, tap on Account > your tracker > Notifications and enable them once again. 

I hope this can be helpful, give it a try and keep me posted in case you need anything else! Smiley Wink

Marco G. | Community Moderator, Fitbit

Did you find my post helpful? Vote for it or mark it as a Solution! Robot wink

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