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Exercise disappears

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My exercise log keeps disappearing from the iOS app unless I manually scroll through slowly to refresh it. So my weekly exercise graph shows less than I've done, my exercise duration & all the other charts are the same - they're intermittently displaying my logged data. But when the information is visible & I go into the chart to see the full month, it vanishes again. I'm on the most recent version of the app. 

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6 REPLIES 6

Thanks for visiting the Community @Dellr!

 

Hmm this is pretty weird, could you please tell me how are you logging the activities? In the meantime please try to log out of the app - reboot your mobile device - log back in. 

 

Let me know how it goes, I'll be around! 

Magin | Community Moderator, Fitbit

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I'm logging them by using the Blaze to select exercise, or using the app to track walking, or some are automatically detected. Taken 17/06 22:05Taken 17/06 22:05

 

 

Taken 17/06 22:06Taken 17/06 22:06

 

 

Taken 17/06 22:07 after scrolling through list of exercisesTaken 17/06 22:07 after scrolling through list of exercises

 

 

Taken at the same time, 17/06 22:07Taken at the same time, 17/06 22:07

 

 

Taken immediately after, this is how my month view displaysTaken immediately after, this is how my month view displays

 

These photos were taken within 3 minutes, the only thing I did was scroll through the logged exercise to refresh the charts & it then loses it once I go to the month view.  

 

I will try your suggestion of rebooting & update. 

 

Thanks

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IMG_5043.PNG

 

 

This was taken after the log out & reboot, it's still the same. 

 

Edit: I have deleted and reinstalled the app, no change.

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I am having the exact same problem.  I have particularly noticed it with regards the distance recorded for the month. I have to scroll through my activities to get them to register on the graphs. When I then open the distance graph it will show my actual distance this month for a few seconds before then reverting to a lesser amount. 

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Yeh that's the same as me. It's frustrating! Needs sorting. 

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Is there going to be any solution to this?

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