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Unable to receive text notifications.

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‎07-28-2017 07:25 - last edited on ‎07-29-2017 06:12 by Moderator Alum

‎07-28-2017 07:25 - last edited on ‎07-29-2017 06:12 by Moderator Alum

I have the Alta.. I cannot get the text messages to display on my Fitbit. On the app it's set for notifications , my iPhone settings are correct... I don't get it.i logged out deleted restarted everything and still not working.. any ideas? 

 

Moderator Edit: Clarified Subject.

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‎07-29-2017 07:32

‎07-29-2017 07:32

Hello @Jacki3Nicol3, have a warm welcome to the Fitbit Community, it's great to have you on board. Smiley Happy

 

Thanks for letting me know about this issue. Our engineers are aware of the problem and are working to resolve it as quickly as possible. In the meantime, please try to reset Notifications on your Alta by following these steps:

 

  1. Go to the Bluetooth settings on your phone and check if your Alta is on the list of paired devices. If it is, tap on it and select Forget this Device.
  2. Restart your phone.
  3. Open the Fitbit app, tap on Account > Alta > Notifications and enable them once again.

I'm sorry for any inconvenience this situation has caused. I appreciate your patience and look forward to getting you back on track. If there's anything else I can do for you, please feel free to reply. Smiley Wink

Marco G. | Community Moderator, Fitbit

Did you find my post helpful? Vote for it or mark it as a Solution! Robot wink

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